Professional Experience

Information Technology Manager

Partners in Child Development (PCD)

Andover, Massachusetts, United States · Hybrid

As the IT Manager at PCD, I play a critical role in ensuring smooth departmental operations while reporting directly to the Executive Director. I lead daily IT operations and strategic decision-making, overseeing network and server management, optimizing cloud technologies, and providing reliable support for software and hardware systems.

Key Responsibilities & Achievements:

• Leadership & Strategy: Determined and executed annual IT goals and projects, optimizing resources and cutting unnecessary expenses. Managed vendor negotiations and budgeting, leading to a reduction in IT expenses by over 30% while improving overall service efficiency.
• Process Optimization: Streamlined internal workflows, increasing operational efficiency by 40% across departments. Eliminated redundant systems and enhanced automation, leading to a 50% reduction in manual IT tasks and significant annual savings.
• Documentation & Policy Management: Developed and maintained a comprehensive library of IT policies, procedures, and best practices. Strengthened compliance and security measures, reducing IT-related errors by 25% and improving accessibility for staff.
• Hardware & Software Management: Oversaw the full lifecycle of IT assets, ensuring cost-effective procurement, deployment, and decommissioning. Introduced improvements that extended hardware lifespan by 35%, reducing long-term expenses and minimizing downtime.
• Onboarding & Offboarding: Improved onboarding speed by 50%, enhancing productivity while standardizing security measures.
• Data & Cyber Security: Led proactive security initiatives, including regular audits and compliance checks. Strengthened the organization's cybersecurity posture, reducing security incidents by over 40% and improving response times to potential threats.
• Consultation & Collaboration: Worked with leadership to align IT with business goals, increasing system reliability by 60% while achieving cost savings.

Information Technology Manager

Serian Technation

United States

Serian Technation is a STEAM education nonprofit dedicated to equipping young people with the knowledge and resources to explore computer science and technology. Through digital literacy, programming, mobile app development, web development, and robotics, we inspire the next generation to pursue tech careers while gaining hands-on experience in building their own high-tech products.

Key Responsibilities & Achievements:

• Led IT projects focused on infrastructure improvements and optimizations.
• Provided high-quality on-site and remote support, ensuring seamless service and client satisfaction.
• Managed a skilled IT team, developing proactive solutions to technical challenges and contingency planning.
• Designed and implemented a web and mobile app development curriculum to enhance learning experiences.

Information Technology Manager

CCOD University

Sunyani, Brong-Ahafo, Ghana

Key Responsibilities & Achievements:

• Managed and maintained Google Workspace and Active Directory, ensuring seamless system operations, secure authentication, and efficient user management to support organizational workflows.
• Designed and deployed advanced IT systems and services, enhancing technological capabilities, streamlining processes, and improving overall user experience through innovative solutions.
• Developed proprietary online e-learning tools, integrating interactive features and scalable functionalities to enhance educational content delivery, foster engagement, and improve learning outcomes.
• Provided comprehensive IT support to students and staff, troubleshooting technical issues, optimizing system performance, and fostering a technology-driven learning environment that ensures reliability and accessibility.

Information Technology Team Lead

Mihoso International Foundation

Sunyani, Brong-Ahafo, Ghana

Key Responsibilities & Achievements:

• Led the deployment and upkeep of computer systems and network infrastructure, ensuring seamless operations, minimal downtime, and sustained efficiency across all departments.
• Implemented strategic system upgrades and software updates, optimizing performance, fortifying security, and enhancing overall reliability to meet evolving technological demands.
• Designed and conducted in-depth computer technology training programs for new staff, equipping them with the necessary skills and technical proficiency to navigate systems effectively and maximize productivity.
• Provided comprehensive technical support to staff and program participants, troubleshooting issues, resolving system inefficiencies, and ensuring a smooth, uninterrupted user experience.